Help & FAQs

Connecting with our Customer Service is easy! Visit our Contact Us page to choose your preferred method of communication, or simply scroll down and complete our contact form on this page.

Your inquiries are important, and we strive for a quick turnaround! Expect to hear back from us within 24 hours on business days. Our Customer Service team operates Monday to Friday, 9:00 am to 5:00 pm MST, excluding major holidays.

Absolutely! Your security is our priority at Balanced Decor. With SSL encryption, PCI compliance, a secure checkout, and constant security monitoring, you can shop with confidence knowing your information is well-protected.

Respecting your privacy is a top priority at Balanced Decor. Any personal information you provide will be used solely for order processing, delivery, and customer support. Rest assured, we do not share your details with third parties, and your information is handled in accordance with our Privacy Policy. Your trust is important to us, and we are committed to maintaining the confidentiality and security of your personal information.

Our Privacy Policy outlines how we collect, use, and safeguard your personal information. You can review a detailed copy of our Privacy Policy by clicking on this link here. We take your privacy seriously and are committed to ensuring the confidentiality and security of your information in accordance with our policies.

Our Terms of Service comprehensively outline the terms and conditions governing your use of our website and services. You can access a detailed copy of our Terms of Service by clicking on this link here. We encourage you to review these terms to ensure a clear understanding of the agreements in place when engaging with our platform.

We offer a variety of convenient payment options to enhance your shopping experience. We accept Visa, Mastercard, American Express, Discover, Diners Club, Interac, Shop Pay, Apple Pay, Google Pay, and PayPal. Feel free to choose the method that suits you best for a seamless and secure transaction.

Upon placing your order, a pre-authorization is placed on your selected payment method. The actual charge will be processed and reflected on your account when your order is successfully processed and shipped. This approach ensures a smooth and secure transaction process, providing you with peace of mind throughout your shopping experience with us.

Absolutely! We are committed to providing excellent customer service. To place an order over the phone, simply give us a call at 855-694-5559 during our business hours, Monday to Friday, from 9:00 am to 5:00 pm MST. If you happen to call outside these hours, kindly leave us a message, and we'll get back to you as promptly as possible. Your convenience is our priority, and we're here to assist you however we can.

Tracking your order is simple! You can conveniently track your order by clicking on the following link: Track Your Order. This will provide you with real-time updates on the status and location of your shipment. If you have any further questions or need assistance, feel free to reach out to us at orders@balanceddecor.com.

Certainly! If you've misplaced a copy of your order, simply reach out to us at orders@balanceddecor.com. Our dedicated team will promptly assist you by providing the information you need. Your satisfaction is our priority, and we're here to ensure you have all the details required as part of your shopping experience.

Great news! We offer free shipping on all orders. You can enjoy the convenience of having your items delivered without any additional shipping costs. It's our way of enhancing your shopping experience and providing added value to your purchase. Shop confidently, knowing that shipping is on us!

We provide reliable ground shipping through trusted carriers including Canada Post, FedEx, DHL, UPS, and Purolator. Our commitment is to ensure your orders are delivered safely and efficiently. Rest assured, we work with reputable shipping partners to provide you with a reliable and secure shipping experience.

At present, we exclusively offer shipping within Canada. While we are continually exploring opportunities to expand our shipping destinations, we currently focus on providing our services to our valued Canadian customers.

Delivery times typically range between 2 to 10 business days. We strive to ensure your order reaches you as quickly as possible while maintaining the highest standards of service. Factors such as your location and shipping method may influence the exact delivery time frame. If you have specific inquiries about your order or need further assistance, please don't hesitate to contact us at orders@balanceddecor.com.

No, creating an account is not mandatory. You have the option to proceed as a guest without the need to create an account during the checkout process. However, creating an account offers additional benefits, allowing you to conveniently review your past purchases and manage your orders easily. It's entirely your choice, and we aim to provide a seamless shopping experience, whether you choose to create an account or proceed as a guest.

Absolutely! We understand that preferences vary, and you have the flexibility to control your email communications. You can easily unsubscribe from promotional emails while retaining your account. We respect your choices and strive to provide you with information that you find valuable.

Your satisfaction is our priority, and if you're not delighted with your purchase, we're here to make it right. Enjoy a hassle-free return policy within 30 days from the delivery date, provided the item is in its original packaging. Please note that return shipping costs are the responsibility of the customer for straightforward returns.

To initiate a refund, simply email us at orders@balanceddecor.com with your order number and return details. Pack the product in its original packaging, including all parts, and notify us when ready to ship. Upon inspection upon receipt, we'll refund the cost with no restocking fee. Your feedback on the reason for return is valuable for us to enhance our customer service.

We appreciate your understanding, but unfortunately, returns without the original packaging cannot be accepted. Our products are meticulously packaged to guarantee safe transport, and the original packaging is a crucial part of this process. If you have any concerns or need assistance, please contact our customer support team at orders@balanceddecor.com.

For product exchanges, we recommend initiating a return for the item you wish to exchange and completing a separate purchase for the desired item. Returns are accepted within 30 days of the delivery date. Please contact us atorders@balanceddecor.comfor any assistance or clarification regarding the exchange process.

Changing your mind is okay! Cancellations are accepted within 48 hours of order placement. After this period, our returns policy applies. Refunds will be issued to the original purchase method only.

While we take utmost care in packaging, we understand damages may occur during shipping. If you receive a damaged order, please note it with the delivery company and email us at orders@balanceddecor.com within 48 hours of delivery, including pictures. We'll promptly work towards a resolution to ensure your satisfaction. Remember, our products are backed by various warranties, and we're here to explore those options as well to ensure your peace of mind.

To view our various warranty policies Click Here.

Our suppliers offer diverse warranty policies for our products, and you can access specific details by visiting our Warranty page. If you have any questions or need further clarification about a particular warranty, feel free to email us at info@balanceddecor.com. We're here to assist you and ensure you have the information you need for a confident purchase.